Policies
Cancellation & Refund Policy
Because everything at Ennieskitchen is cooked fresh to order, our cancellation and refund policy is designed around preparation time.
Order Changes
Customers should contact Ennieskitchen as soon as possible if they need to make changes to a confirmed order. Whether we can adjust items, sizes or the pickup time depends on how far along your order already is.
Cancellations & Refunds
Cancellations made at least 24 hours before the scheduled preparation or pickup time may be eligible for a full refund.
Cancellations made less than 24 hours before the scheduled time are not eligible for a refund.
Once preparation has begun, an order cannot be cancelled or refunded.
Catering Orders
Catering orders require 48–72 hours minimum notice, and the same cancellation windows above apply relative to your scheduled event or pickup time. Larger events may have additional terms discussed at the time of booking.
Order Cancelled by Ennieskitchen
If Ennieskitchen needs to refuse or cancel an order before preparation has begun — for reasons such as ingredient availability or unforeseen circumstances — the customer will receive a full refund for the amount paid for that order.
How to Request a Cancellation or Refund
Reach out by phone or WhatsApp at +1 (323) 578-6993, or email Ennieskitchen259@gmail.com, as soon as possible if your plans change.
This policy is part of, and should be read alongside, our full Terms & Conditions.